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Orders
Everything you need to know before, during, and after your order.
How can I place an order?
Shopping with Aisha Grace Beauty is simple. Browse our collection, select the product and options you'd like, then click Add to Cart. When you're ready, proceed to checkout, enter your shipping and payment information, and complete your purchase.
Once your order is successfully placed, you'll receive an order confirmation by email.
How will I know if my order has been confirmed?
After your payment has been successfully processed, we'll send an order confirmation email to the email address you provided at checkout.
Your confirmation email will include your order number and details about the items you purchased. If you don't see the email shortly after placing your order, please check your spam or promotions folder.
If you're still unable to locate it, contact our customer support team and we'll be happy to help.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible after placing your order.
We'll do our best to make the change before your order enters processing or ships. However, once an order has been processed or shipped, we're unable to guarantee that the shipping address can be changed.
For the fastest assistance, please include your order number and the correct shipping address when contacting us.
Shipping & Returns
Everything you need to know about shipping, returns, and exchanges.
Do you offer international shipping?
Yes, we offer shipping to select international destinations. Available shipping options and costs are calculated at checkout based on your delivery location.
For international orders, please note that customs duties, taxes, or other import charges may apply depending on your country and are the responsibility of the customer.
When will my order be shipped?
Orders are typically processed within 24 hours after payment has been successfully confirmed.
Once your order has been shipped, you'll receive a confirmation email with tracking information when available.
What is your return policy?
We accept eligible returns in accordance with our Return & Refund Policy.
Because our products are personal-use beauty items, returned hair must be unused, unworn, unaltered, and in its original condition.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue so our team can assist you.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout.
Your order must first go through our processing period of 5–8 business days, followed by the estimated shipping time for your destination.
Once your order ships, you'll receive tracking information so you can follow its progress.
Please note that carrier delays, holidays, customs processing, or circumstances outside our control may occasionally affect delivery times.
