Refund policy

At Aisha Grace Beauty, we want you to feel confident about your purchase.

Because our products are personal-use beauty items, we take hygiene and product quality seriously. Please review the guidelines below before placing your order.

Before You Order

We encourage you to carefully review the product description, available lengths, hair type, density, and other product details before purchasing.

If you have questions about a product or need help choosing the right option, our customer support team is happy to help before you place your order.

Eligible Returns

If your order arrives damaged, defective, or significantly different from what was described on our website, please contact us within 30 days of delivery so we can review the issue and help make it right.

For eligible returns, the item must be:

• Unworn and unused
• In its original condition
• Free from perfume, makeup, products, or alterations
• Returned with the original packaging and tags, when applicable

For hygiene reasons, we cannot accept returns on hair that has been worn, cut, colored, bleached, washed, altered, or otherwise processed.

Order Issues

If your package arrives damaged or you believe you received the wrong item, please contact us as soon as possible and include your order number and clear photos/videos of the issue.

This allows us to investigate the situation with our fulfillment partner and find the best solution for you.

Refunds

Once an approved return or claim has been reviewed, we will let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Important

Please make sure your shipping address is correct before completing your purchase. Aisha Grace Beauty is not responsible for delays or delivery issues caused by an incorrect address entered during checkout.

For questions about returns or your order, contact us at:

support@aishagracebeauty.com